# Pricing & Billing

Draft Order Magic uses Shopify's managed pricing system for transparent, simple billing.

## Pricing plan

Draft Order Magic has a single, straightforward plan:

**Standard Plan - $15 USD per month**

Includes all features:

* Custom pricing for line items
* Line item properties
* Order attributes
* Drag-and-drop reordering
* Property and attribute templates
* CSV bulk import
* PDF invoice generation
* Customer account extensions
* Abandoned checkout conversion
* Unlimited draft orders
* Full support

## Free trial

Every new installation includes:

* **7-day free trial** with full feature access
* Automatic billing starts after trial ends
* Cancel anytime during trial with no charges

## Accepting the subscription

After installing the app, you'll see a managed pricing approval screen:

1. Review the $15/month subscription details
2. Review what's included
3. Click **Approve subscription** to start your free trial
4. You won't be charged until the 7-day trial ends

{% hint style="warning" %}
You must approve the subscription to use the app, even during the free trial. No charges occur until after the trial period.
{% endhint %}

## Managing your subscription

### View subscription status

1. Go to **Settings** → **Apps and sales channels** in Shopify admin
2. Find **Draft Order Magic**
3. Click to view subscription details

### Cancel subscription

To cancel your subscription:

1. Go to **Settings** → **Apps and sales channels**
2. Find **Draft Order Magic**
3. Click **Uninstall app**
4. Confirm the uninstallation

{% hint style="info" %}
Uninstalling the app cancels your subscription immediately. You won't be charged for future months, but you'll lose access to app features. Any draft orders created remain in your Shopify admin.
{% endhint %}

### Reactivate after canceling

To reactivate:

1. Reinstall Draft Order Magic from the [App Store](https://apps.shopify.com/rm-draft-order-edit)
2. Approve the subscription again
3. You'll start a new 7-day free trial

## Refunds

For refund requests:

* Contact [Responsive Media support](/draft-order-magic/support-and-help/contact-support.md)
* Refunds are handled on a case-by-case basis
* Most issues can be resolved through support without needing a refund

## What happens to my data if I cancel?

When you uninstall Draft Order Magic:

* **Draft orders remain in Shopify** - All draft orders you created are preserved
* **Templates are deleted** - Property and attribute templates stored by the app are removed
* **Print settings are deleted** - PDF branding configuration is removed
* **Customer account extensions stop working** - Draft orders won't show in customer accounts

{% hint style="success" %}
You can always reinstall the app later and recreate your templates. Draft orders are never affected.
{% endhint %}

## Billing FAQs

**Can I change to a different plan?**

Draft Order Magic currently has one plan with all features included. There are no upgrade/downgrade options.

**Do you offer annual billing?**

Currently, only monthly billing is available through Shopify's managed pricing system.

**What if I have multiple stores?**

Each store requires a separate subscription. Draft Order Magic is licensed per Shopify store.

**Can I pause my subscription?**

Shopify's managed pricing doesn't support pausing. You can uninstall and reinstall later, which will start a new free trial.

**Do you offer discounts for nonprofits or education?**

Contact [support](/draft-order-magic/support-and-help/contact-support.md) to inquire about special pricing for qualifying organizations.

## Need help with billing?

* [Contact support](/draft-order-magic/support-and-help/contact-support.md) - Questions about charges or refunds
* [Shopify billing help](https://help.shopify.com/en/manual/your-account/manage-billing) - General Shopify billing questions


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