> For the complete documentation index, see [llms.txt](https://responsive-media.gitbook.io/advanced-free-shipping/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://responsive-media.gitbook.io/advanced-free-shipping/faq/faq.md).

# Frequently asked questions

Billing, cancelling, what RM: Advanced Free Shipping can and can't do, and other common questions.

## Billing

**How much does it cost?**\
$9.90 USD a month, one flat price for every store. It starts with a 7-day free trial, and billing goes through your Shopify invoice.

**Is there a charge per order?**\
No. There are no per-order or usage fees, however many orders use your discounts.

**How do I cancel?**\
Uninstall the app: in the app, click the **⋯** menu at the top right, then **Uninstall**. Your subscription is cancelled automatically, and there's nothing else to do. Uninstalling during the free trial means you're never charged.

**Is it free on development stores?**\
Yes. Development and sandbox stores can use the app for free. For a staging or Plus expansion store, chat with us.

**I have more than one store.**\
Each store needs its own install and plan. Chat with us if you're setting up several.

## The app and your store

**What happens if I uninstall?**\
Your shipping discounts stop working, because the app powers them. Reinstalling doesn't bring them back, so take note of your settings first.

**Does it slow down my store, or change my theme?**\
No. Discounts run inside Shopify's checkout. The app doesn't touch your theme, add scripts to your storefront, or add data to your orders.

**Can it show a "spend $X more for free shipping" bar?**\
Not this app. Progress bars and badges come from your theme or a cart app. Set their threshold to match your discount.

**Do I need to know how to code?**\
No. Everything is set up in the app.

**Do I need Shopify Plus or carrier-calculated shipping?**\
No. It works on every Shopify plan, because it's built on Shopify Functions. It discounts the rates your store already shows: flat rates, Shopify's built-in carrier rates, or rates from your own carrier account or shipping app. See [what Shopify can do without an app](/advanced-free-shipping/guides/shopify-free-shipping-vs-app.md).

## What it can and can't do

**Does it create or hide shipping rates?**\
No. The app only discounts the rates Shopify already shows at checkout. If a rate is missing, set it up in **Settings → Shipping and delivery**. A common setup: create a normal paid rate in Shopify, then let the app make it free when your conditions are met.

**Can it make shipping free for only some items in the cart?**\
No. Shipping is charged per rate, not per item, so a discount applies to the whole rate. You can make it depend on what's in the cart (for example "only when the cart contains just these products").

**Can it increase shipping, or add a surcharge?**\
No. It only ever lowers a rate.

**Can I discount local pickup?**\
No. You can discount shipping rates and local delivery.

**Does it work with Shopify POS?**\
In-store POS sales don't have shipping, so shipping discounts don't apply to them. Discounts can't be limited to a sales channel.

**Does it work with live carrier rates?**\
Yes. Rates from carriers and shipping apps (for example Australia Post, Canada Post, UPS or ShipStation) can be discounted like any other rate, including with **Cheapest shipping rate**.

**Does it work with subscription apps?**\
Yes, with apps that use Shopify's selling plans. See [Subscriptions](/advanced-free-shipping/building-rules/subscriptions.md).

**Can it do product or order discounts too?**\
No, RM: Advanced Free Shipping is shipping discounts only. For a product discount and free shipping from one code, see our [OneCode: Stackable Discounts](https://apps.shopify.com/rm-combo-discounts) app.

**Can checkout pick the free rate automatically?**\
No. Shopify decides which rate is selected first. Customers can choose the free one.

**Does it support A/B testing?**\
No.

## Conditions

**Do customer tags and order count work for guests?**\
No, both need the customer signed in. For first-order offers, use the **Customers who haven't purchased** segment instead, which works for guests. See [Customer tag and customer order count](/advanced-free-shipping/conditions/customers.md).

**Can I use product tags?**\
Not directly. Create a smart collection based on the tag, then use a collection condition. See [Collection conditions](/advanced-free-shipping/conditions/collections.md).

**What's the difference between Cart total and Cart subtotal?**\
Total is after discounts, subtotal is before. See [Cart total and cart subtotal](/advanced-free-shipping/conditions/cart-total-and-subtotal.md).

**Can a discount code stop free shipping?**\
Two ways: if the code isn't set to combine with shipping discounts, or if it takes the Cart total below your threshold. See [Combining with other discounts](/advanced-free-shipping/building-rules/combinations.md).

## Managing discounts

**Can I change a code discount to automatic?**\
No. The method is fixed once the discount is created. Create a new one and delete the old one.

**Can I pause a discount?**\
Turn on Test mode in the app, or deactivate it in Shopify admin under **Discounts**. Shopify's Discounts page also lets you filter by type and status.

**Can I share a link that applies a discount code?**\
Yes. Use `https://your-store.com/discount/YOURCODE`. Add `?redirect=/collections/sale` to send customers to a page after the code is applied. Any free QR code generator can turn the link into a QR code.

**Can I set usage limits on an automatic discount?**\
No. Shopify only supports usage limits on discount codes.

**Can customers get two shipping discounts at once?**\
No. One shipping discount applies per rate, and Shopify picks the best one for the customer.

**How many discounts can I have?**\
As many as you like, but Shopify allows 25 active automatic discounts at a time across all apps.

**How do I see how often a discount was used?**\
The **Uses** column on the dashboard. For sales figures, use Shopify's **Analytics → Reports → Sales by discount**.

**Can I duplicate a discount?**\
Not yet. Create a new one with the same settings.

**Where are my old discounts?**\
Discounts made before version 2.0 are under **View Legacy Discounts**. See [Legacy discounts and upgrading to v2](/advanced-free-shipping/getting-started/legacy-discounts.md).

## Still have a question?

Chat with us in the app or email <afs@responsivemedia.com.au>. Brad is online 6am–9pm Sydney time; outside those hours, our AI assistant can help straight away.